Business Etiquette is a practical explanation of good manners at work, presenting norms and principles. If they are to be used skilfully, they need to go hand in hand with genuine sensitivity to others. What it implies and how to develop and nurture good manners is a subject for literature, poetry, music, theatre, film, opera, but most of all our daily thoughtful and studied relationships with others. You cannot be a professional at work if you neglect your own development. The principles included in the book constitute a reference point for those who have just started their career, or those who have already taken some steps up the career ladder.

“Although they often come from different worlds, professionals have one thing in common: they want top performance, self-fulfilment, good wages, and satisfaction. Business etiquette is their language, which helps them achieve their goal by promoting understanding, respect and good relations. It is rooted in empathy (...)”, says the author, Wojciech S. Wocław, an experienced host, savoir-vivre advocate, publicist, organiser of savoir-vivre, public speech and business etiquette training courses, author of the book “Savoir-Vivre, or How to Make Your Life Easier”.